--- title: "Email templates" slug: "email-templates" updated: 2026-10-29T11:13:41Z published: 2026-10-29T11:13:41Z canonical: "docs.turbo360.com/email-templates" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.turbo360.com/llms.txt > Use this file to discover all available pages before exploring further. # Email templates ## Overview **Email templates** let you define a reusable layout for email notifications sent by Turbo360. You can customize the header, footer, and color scheme of each template. Once created, a template is available for selection when configuring notification channels across all five Turbo360 modules. ### Business value Consistent, branded email notifications improve clarity for alert recipients and reduce the effort of configuring notification appearance module by module. A single template can be reused across Cost Analyzer, Business Applications, Business Activity Monitoring, Azure Documenter, and Tenant Manager. ## Prerequisites You must be signed in as the Account owner to access **Email templates**. ### Required permissions Only the Account owner can access and manage **Email templates**. Other users cannot view the gear icon in the top-right corner of the application. ### Dependencies - An active SMTP or Turbo360 mail notification channel configured in your account. - Email templates are only effective for accounts using **SMTP** or Turbo360 mail as a notification channel. The one exception is the SaaS recipient email address in a license consumption alert, which has its own template and works independently of any channel. ## How it works Each email template defines the visual structure of outgoing Turbo360 notification emails. A template consists of: - **Name:** a label used to identify the template when assigning it to a notification channel. - **Caption fields:** Header Text, Footer Text(1), and Footer Text(2) define the text content displayed in the corresponding areas of the email. - **Color settings:** Header font color, Body primary font color, Body secondary font color, Body BG, Footer font color, and Footer BG control the visual appearance. A live preview is displayed alongside the template editor as you configure it. Once saved, a template appears in the **Email template** dropdown when configuring notification channels for any Turbo360 module. ### Notification defaults The **Email templates** page also displays a **Notification defaults** strip at the top, showing the current account-wide default recipient email and default template. The Account owner can click **Edit** to update these values. Defaults pre-fill the recipient and template fields for every new alert configuration created across all modules, so teams do not need to select them manually each time. See [Notification defaults](https://docs.turbo360.com/docs/notification-defaults) for full details. ## Steps Use the following steps to create, edit, delete, and assign email templates. Navigate to **Settings > Email templates** to get started. ### Create an email template Creating an email template defines a reusable branded layout that can be assigned to notification channels across any Turbo360 module. 1. Navigate to **Settings > Email templates**. 2. Click **Add Email template**. 3. Enter a **Name** for the template. 4. Define the caption fields: **Header Text**, **Footer Text(1)**, and **Footer Text(2)**. 5. Choose color codes for: **Header font color**, **Body primary font color**, **Body secondary font color**, **Body BG**, **Footer font color**, and **Footer BG**. 6. Click **Save** to create the template. A preview of the template is displayed on the adjacent side as you configure it. ### Edit or delete an email template Editing a template updates its appearance for all notification channels it is currently assigned to; deleting it removes it from the selection list and replaces it with the system default on any assigned channel. 1. Navigate to **Settings > Email templates**. 2. To edit: click the template name or the edit icon, make your changes, and click **Save**. 3. To delete: click the delete icon next to the template and confirm the deletion. ### Assign a template to a notification channel Assigning a template to a notification channel applies its branded layout to all emails sent through that channel. 1. Navigate to the notification channel configuration for your chosen module. 2. Select your template from the **Email template** dropdown. 3. Save the notification channel configuration. To update the template assigned to an existing notification channel in Azure Documenter: 1. Navigate to the **Notifications** section for the relevant configuration. 2. Click **Edit** on the respective notification entry. 3. Select a new template from the **Email template** dropdown. 4. Save the change. Note: Email templates are applicable to all five modules of the Turbo360 application. Note: License consumption alerts also use email templates. On the **Notifications** step of a license consumption alert, an SMTP channel gets an **Email template** field. On SaaS, the **Recipient email address** has its own **Email template** field that works independently of any channel. See [License consumption and alerts](https://docs.turbo360.com/docs/license-consumption-and-alerts). ## Configuration | Option | Type | Default | Required | Description | Allowed values | | --- | --- | --- | --- | --- | --- | | Name | Text | None | Yes | Identifies the template in the Email template dropdown | Any text string | | Header Text | Text | None | No | Text displayed in the email header area | Any text string | | Footer Text(1) | Text | None | No | Primary text displayed in the email footer | Any text string | | Footer Text(2) | Text | None | No | Secondary text displayed in the email footer | Any text string | | Header font color | Color | None | No | Font color for the header section | Hex color code | | Body primary font color | Color | None | No | Primary font color for the email body | Hex color code | | Body secondary font color | Color | None | No | Secondary font color for the email body | Hex color code | | Body BG | Color | None | No | Background color for the email body | Hex color code | | Footer font color | Color | None | No | Font color for the footer section | Hex color code | | Footer BG | Color | None | No | Background color for the footer section | Hex color code | ## Permission behavior **With access (Account owner):** You can create, edit, and delete email templates, and assign them to notification channels across all modules. **Without access (all other roles):** The gear icon in the top-right corner of the application is not visible. The **Email templates** screen is inaccessible. ## Example scenario Your team uses SMTP as its notification channel and receives alerts from both Business Activity Monitoring and Azure Documenter. As the Account owner, you create a branded email template with your company's color scheme and header text. You then assign this template to the notification channels in both modules, ensuring all alert emails share a consistent appearance. ## Limitations - Email templates are only available for accounts using SMTP or Turbo360 mail as a notification channel. Other notification channel types (such as Microsoft Teams) do not support email templates. The exception is the SaaS recipient email address in a license consumption alert, which has its own template and works independently of any channel. - Only the Account owner can create, edit, or delete templates. - Deleting an actively assigned template may alter the format of outgoing notifications, as the notification channel will automatically use the system template instead. ## Troubleshooting 1. **Email template dropdown is not appearing when configuring a notification channel.** Cause: The account does not have SMTP or Turbo360 mail configured as a notification channel. Fix: Verify that your account has SMTP or Turbo360 mail configured. The dropdown is only available for email-type channels. 2. **Template changes are not reflected in outgoing notifications.** Cause: The template may not have been saved after editing, or the updated template is not assigned to the notification channel. Fix: Ensure you clicked **Save** after editing the template. Check whether the updated template is still assigned to the relevant notification channel configuration. 3. **Gear icon is not visible.** Cause: The gear icon is only visible to the Account owner. Fix: If you cannot see it, your account role does not have access to **Email templates**. Contact your Account owner. 4. **Template cannot be edited or deleted.** Cause: Template edit and delete actions are role-dependent. Fix: Confirm that you are signed in as the Account owner. 5. **Preview is not displaying correctly.** Cause: Required fields may be missing or the color codes may not be valid hex values. Fix: Ensure all required fields are populated and the color codes are valid hex values. ## FAQs 1. **Are email templates available for all Turbo360 modules?** Yes. Email templates are applicable to all five modules: Cost Analyzer, Business Applications, Business Activity Monitoring, Azure Documenter, and Tenant Manager. 2. **Who can manage email templates?** Only the Account owner can create, edit, and delete email templates. 3. **Can I use an email template with a Microsoft Teams notification channel?** No. Email templates apply only to SMTP and Turbo360 mail notification channels. 4. **What happens if I delete a template that is already assigned to a notification channel?** The system template is automatically assigned to the affected notification channel. ## Related articles - [Notification defaults](https://docs.turbo360.com/docs/notification-defaults) - [Managing notification channels](https://docs.turbo360.com/docs/managing-notification-channels) - [Escalation policies](https://docs.turbo360.com/docs/escalation-policies) - [General settings](https://docs.turbo360.com/docs/general-settings) - [License consumption and alerts](https://docs.turbo360.com/docs/license-consumption-and-alerts) - [Notification emails](https://docs.turbo360.com/docs/notification-emails-in-tenant-manager)