---
title: "General settings"
slug: "general-settings"
updated: 2026-09-18T06:20:40Z
published: 2026-09-18T06:20:40Z
canonical: "docs.turbo360.com/general-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.turbo360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General settings

## Overview

General settings is an account-level configuration screen in Turbo360. It allows you to view account and authentication details, close your account, switch your authentication mode, set the date-time display format, configure the background activity time zone, and enable or disable AI agents for the entire organization (SaaS only).

### Business value

Centralizing account-level configuration in a single screen reduces administrative overhead and ensures consistent behavior across all Turbo360 background activities.

## Prerequisites

You must be signed in as the Account owner to access General settings.

### Required permissions

Only the Account owner can access and manage General settings. Other users cannot view the gear icon in the top-right corner of the application.

### Dependencies

- A Turbo360 account with an active subscription
- Microsoft Entra ID configuration (if switching authentication mode)

## How it works

General settings provides four areas of control:

- Account and authentication: view account details and switch the authentication mode between Email and Microsoft Entra ID.
- Date and time: set a standard date-time display format applied across the Turbo360 interface.
- Background activity time zone: define the time zone used for all scheduled and automated background activities.
- **AI agents (SaaS only):** enable or disable AI agents for the entire organization from a single toggle.

Changes made in **General settings** take effect immediately after you click Save.

## Steps

### Close your account

Closing your account permanently removes all associated data and cannot be undone.

1. Access **General settings** from the gear icon in the top-right corner of the application.
2. Click **Close account**.
3. Confirm the action when prompted.

### Change the date-time format

The date-time format controls how dates and times are displayed across the Turbo360 interface.

1. Go to **Settings > General settings**.
2. Select your preferred format from the Date time format dropdown.
3. Click **Save**.

> **Note:**
> 
> 
> - The default date-time format is `dd/MM/yyyy HH:mm:ss`.
> - The date-time format applies only to fields that display both a date and a time.
> - Logs downloaded from Turbo360 always use the Standard UTC format for `loggedAt` and `startedAt` fields, regardless of this setting.

### Change the background activity time zone

The background activity time zone determines the time zone used for all scheduled and automated background activities in Turbo360.

1. Navigate to the **gear icon** at the top-right corner > **General settings**.
2. Select your preferred time zone from the Background activity time zone dropdown.
3. Click **Save**.

> **Note:**
> 
> 
> - The background activity time zone affects only background activities. It does not change the time displayed in the Turbo360 interface.
> - Background activity times are converted for display in Turbo360 based on your local system settings.

### Enable or disable AI agents (SaaS only)

The AI agents toggle controls whether AI agents are visible across the application for all users in your organization. When disabled, AI agents are hidden for every user regardless of their individual role permissions.

1. Go to **Settings > General settings**.
2. Locate the **AI agents** toggle in the right panel.
3. Enable or disable the toggle as required.

> **Note:**
> 
> 
> - This toggle is available only on SaaS deployments. Private hosting deployments manage the AI agents toggle from the [OpenAI setup in Turbo360](https://docs.turbo360.com/docs/openai-setup-in-turbo360) page.
> - Disabling this toggle hides AI agents for all users in the organization, regardless of their role permissions. Both the account-wide toggle and the per-role AI Agents permission must be enabled for a user to access AI agents.

## Configuration

| Option | Type | Default | Required | Description | Allowed values |
| --- | --- | --- | --- | --- | --- |
| Date time format | Dropdown | `dd/MM/yyyy HH:mm:ss` | No | Sets the date-time display format across the Turbo360 interface | Available format patterns in the dropdown |
| Background activity time zone | Dropdown | UTC timezone | No | Sets the time zone for all Turbo360 background activities | Available time zones in the dropdown |
| AI agents | Toggle | Enabled | No | Enables or disables AI agents for all users in the organization. SaaS only. | Enabled / Disabled |

## Permission behavior

**With access (Account owner):** You can view and modify all settings in the General settings screen, including closing the account, switching authentication mode, updating date-time and time zone preferences, and controlling the AI agents toggle (SaaS only).

**Without access (all other roles):** The gear icon in the top-right corner of the application is not visible. The General settings screen is inaccessible.

## Example scenario

Your organization operates across multiple time zones. As the Account owner, you navigate to **Settings > General settings** and set the Background activity time zone to match your operations center's time zone. All monitoring schedules, scheduled tasks, and automated tasks now run relative to that time zone, ensuring alerts and reports align with your operational hours.

## Limitations

- Only one Account owner can exist per Turbo360 account.
- The date-time format setting does not affect log exports; downloaded logs always use Standard UTC.
- The background activity time zone does not change the time displayed in the Turbo360 interface; interface times reflect your local system settings.
- The AI agents toggle in General settings is available only on SaaS deployments. Private hosting customers manage this toggle from the [OpenAI setup in Turbo360](https://docs.turbo360.com/docs/openai-setup-in-turbo360) page.

## Troubleshooting

1. **Gear icon is not visible.** Cause: The gear icon is only visible to the Account owner. Fix: If you cannot see it, your account role does not have access to General settings. Contact your Account owner.
2. **Background activity time zone change is not taking effect.** Cause: The new time zone may not have been saved. Fix: Ensure you clicked Save after selecting the new time zone. If the issue persists, refresh the page and verify the selected value is still applied.
3. **Date-time format is not reflecting in the interface.** Cause: The format applies only to fields that display both a date and a time. Fix: Fields showing only a date or only a time are not affected. Verify the field type before further investigation.
4. **Authentication mode switch is failing.** Cause: Microsoft Entra ID configuration may be incomplete or the required permissions are not in place. Fix: Verify that your Microsoft Entra ID configuration is complete and that the required permissions are in place before switching authentication modes.
5. **Account closure is not completing.** Cause: The closure prompt may not have been confirmed, or there is a network connectivity issue. Fix: Ensure you have confirmed the closure prompt. If the action does not proceed, check your network connection and try again. If the issue persists, contact Turbo360 support.
6. **AI agents toggle is not visible in General settings.** Cause: The AI agents toggle is only available on SaaS deployments. Private hosting instances manage this setting from a different location. Fix: If you are on a private hosting deployment, find the AI agents toggle on the [OpenAI setup in Turbo360](https://docs.turbo360.com/docs/openai-setup-in-turbo360) page instead.

## FAQs

1. **Who can access General settings?** Only the Account owner can access General settings. Other roles cannot see the gear icon or navigate to this screen.
2. **Does changing the background activity time zone affect what I see in the interface?** No. The time zone setting applies only to background activities such as monitoring, scheduled tasks, and automated tasks. The time displayed in the Turbo360 interface is based on your local system settings.
3. **Will downloaded logs reflect the date-time format I set?** No. Logs downloaded from Turbo360 always use the Standard UTC format for `loggedAt` and `startedAt` fields, regardless of the date-time format configured in General settings.
4. **Can I recover my account after closing it?** No. Closing your account permanently deletes all associated data and cannot be undone.

## Related articles

- [Managing users - email authentication](https://docs.turbo360.com/docs/managing-users-in-email-authentication)
- [Managing users with Microsoft Entra ID](https://docs.turbo360.com/docs/managing-users-with-microsoft-entra-id-in-business-applications)
- [Switch authentication mode](https://docs.turbo360.com/docs/switch-authentication-mode)
- [OpenAI setup in Turbo360](https://docs.turbo360.com/docs/openai-setup-in-turbo360)