--- title: "Licensing FAQs" slug: "licensing-faqs" updated: 2026-10-29T11:13:41Z published: 2026-10-29T11:13:41Z canonical: "docs.turbo360.com/licensing-faqs" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.turbo360.com/llms.txt > Use this file to discover all available pages before exploring further. # Licensing FAQs ## Overview This article answers common questions about Turbo360 licensing, including plan types, usage metering, module access, and how to manage your subscription. If you are evaluating Turbo360 or managing licenses for your team, this is the right place to start. ### Business value Understanding how Turbo360 licensing works helps administrators provision the right plan, avoid unexpected overage, and ensure users have access to the modules they need without delay. ## Prerequisites - You have an Account owner role in Turbo360, or you are evaluating Turbo360 for your organization. ### Required permissions - Viewing license details: Account owner role - Managing or upgrading a license: Account owner role ### Dependencies - Access to the Turbo360 application - A valid organizational billing contact ## How it works Turbo360 has five modules and licenses are scoped per module. Cost Analyzer, Business Applications, Business Activity Monitoring, Azure Documenter, and Tenant Manager can each be on a different plan. Cost Analyzer, Business Applications, Business Activity Monitoring, and Azure Documenter each track usage across two dimensions: - **Cost usage:** the dollar spend processed through Turbo360 against a monthly cost limit. - **Limit usage:** unit-based consumption of specific module features, such as the number of monitored resources, automated tasks, BAM events, or document generations. Plans available include **Free**, **Azure Beginner**, **Azure Lite**, **Azure Growth**, **Azure Pro** and **Azure Enterprise**, each carrying different cost and unit limits per module. You can view current consumption, configure consumption alerts, and upgrade your plan from **Settings > License consumption**. Configuring consumption alerts is available only on commercial licensed accounts. Tenant Manager tracks a per-user quota instead. It counts the Microsoft Entra users synced from your connected Microsoft 365 tenants, not counting deleted tenants, against the user limit of its plan. It uses the same plan names as the other modules. Reaching the limit does not block the module. On commercial licensed accounts, you can set up a configurable alert for it in **Settings > License consumption**. If you need more users, upgrade your plan by contacting the Turbo360 team. ## Steps To review or manage your organization's license: 1. Sign in to Turbo360 and navigate to **Settings**. 2. Select **License consumption**. 3. Review the plan, cost usage, and limit usage for each module. 4. On a commercial licensed account, to set up alerts for approaching limits, select **Configure alerts**, turn on the modules you want to monitor, set a threshold for each, and choose where the alerts are sent. Trial accounts don't show this button. 5. To upgrade your plan, select **Contact Sales** or **Upgrade**. On private hosting, select the **click here** link at the bottom of the page instead. ## Configuration | Setting | Type | Default | Required | Description | | --- | --- | --- | --- | --- | | Entry point | - | - | - | **Settings > License consumption** | | Plan (per module) | - | Free | N/A | Plan tier shown on each module's card. | | Cost usage limit | Number | Per plan | N/A | Maximum Azure spend (in USD) that Turbo360 will process for the module per billing period. | | Resources limit (Business Applications) | Number | Per plan | N/A | Maximum number of Azure resources monitored. Example: 400 units on Azure Growth. | | Automated tasks limit (Business Applications) | Number | Per plan | N/A | Maximum automated task executions per billing period. Example: 1,000,000 units on Azure Growth. | | BAM events limit (Business Activity Monitoring) | Number | Per plan | N/A | Maximum BAM events tracked per billing period. Example: 1,000 units on Free. | | Document generations limit (Azure Documenter) | Number | Per plan | N/A | Maximum document generation runs per billing period. Example: 20 units on Azure Lite. | | Users limit (Tenant Manager) | Number | Per plan | N/A | Maximum number of synced users across your connected Microsoft 365 tenants, not counting deleted tenants. Reaching the limit does not block the module. To go beyond it, upgrade your plan. | | Consumption alert threshold | Number | 0 | No | The usage value at which a consumption alert is sent, up to the limit shown in the **Available** column. Configurable per module. | | Notification channels | Multi-select | None | On SaaS, required if no recipient email address is entered. On private hosting, no | Channels that receive consumption alert notifications. On SaaS, you can enter a recipient email address instead. | | Billing contact | Email | Owner email | Yes | Receives invoices and renewal notifications. | ## Permission behavior **With Account owner role:** You can view full license consumption details, upgrade the plan, and configure consumption alerts and notification channels. **With standard user role:** License consumption settings are not visible. ## Example scenario A platform administrator opens **Settings > License consumption** and notices that Azure Documenter is on the Azure Lite plan with 11 of 20 document generation units used for the month. Expecting higher volume in the next billing period, she selects **Upgrade** to move Azure Documenter to Azure Growth before the limit is reached, preventing generation failures at month end. ## Limitations - Plans are managed per module, not as a single organization-wide license. Each of the five modules (Cost Analyzer, Business Applications, Business Activity Monitoring, Azure Documenter, and Tenant Manager) can be on a separate plan tier. - The Free plan provides limited unit allocations and is intended for evaluation or low-volume use. - Module access cannot be partially licensed at the feature level; access is granted at the module level. - Trial licenses are time-limited and convert to a paid plan or expire. Data is not retained after expiry unless a paid plan is activated. ## Troubleshooting 1. **I cannot see the License consumption section in Settings.** Cause: The License consumption section is visible only to Account owner roles. Fix: Ask your administrator to review your role assignment in **Settings > Users**. 2. **A user cannot access a module even though we have the module licensed.** Cause: Module access is controlled by role assignment, not just license entitlement. Fix: Go to **Settings > Users**, select the user, and assign the appropriate module role. 3. **We have reached a unit limit and a feature is no longer working.** Cause: The module's unit limit for the current billing period has been exhausted. Fix: Open **Settings > License consumption**, confirm which limit has been exhausted, and select **Upgrade** or **Contact Sales** to upgrade the affected module. On private hosting, use the **click here** link at the bottom of the page. Limits reset at the start of the next billing period. 4. **Our trial has expired and we cannot access our data.** Cause: Trial licenses expire and access is suspended until a paid plan is activated. Fix: Contact Turbo360 support immediately. Activating a paid plan typically restores access. 5. **I need a copy of our invoice or contract.** Cause: Invoices are sent only to the billing contact on record. Fix: For additional copies or contract documents, contact Turbo360 support or your account manager. ## FAQs 1. **Is Turbo360 licensed per user or per organization?** Turbo360 is licensed per module at the organization level, and it has five modules. Four of them (Cost Analyzer, Business Applications, Business Activity Monitoring, and Azure Documenter) each have their own plan, cost usage limit, and unit-based feature limits. Tenant Manager has its own plan and a user limit instead. The Tenant Manager user limit counts users in your Microsoft 365 tenants, not Turbo360 users. User access within the modules is managed through role assignment. 2. **Can we license individual modules without the full platform?** Yes. Each module carries its own plan independently. You can run some modules on a paid plan and others on Free, or upgrade individual modules as your usage grows. The Free plan applies to Cost Analyzer, Business Applications, Business Activity Monitoring and Azure Documenter. Tenant Manager follows the license tier of your account. All plan changes are made from **Settings > License consumption**. 3. **Why is Azure spend calculated in USD for licensing purposes?** The Cost Analyzer license tier is based on your total Azure spend across all connected subscriptions. Because your subscriptions may use different local currencies, Turbo360 uses the USD equivalent of each subscription's spend to produce a single, consistent total. Azure always provides a USD amount alongside the local currency amount, regardless of the subscription's billing currency. Your combined Azure spend in USD is then mapped to the applicable Turbo360 pricing tier. 4. **How does licensing work for Tenant Manager?** Tenant Manager has its own plan, and its limit is a number of users that depends on the plan. The count covers the Microsoft Entra users synced from all your connected Microsoft 365 tenants, not counting deleted tenants. Reaching the limit does not block the module. On commercial licensed accounts, you can set up an alert for it in **Settings > License consumption**. On private hosting, Tenant Manager is available when your license file includes it. If you need more users, upgrade your plan by contacting the Turbo360 team. See [License consumption and alerts](https://docs.turbo360.com/docs/license-consumption-and-alerts). ## Related articles - [Create Turbo360 account](https://docs.turbo360.com/docs/create-turbo360-account) - [Initial setup](https://docs.turbo360.com/docs/initial-setup) - [User invitations](https://docs.turbo360.com/docs/user-invitations) - [New user FAQs](https://docs.turbo360.com/docs/new-user-faqs) - [Setup FAQs](https://docs.turbo360.com/docs/setup-faqs) - [License consumption and alerts](https://docs.turbo360.com/docs/license-consumption-and-alerts)