Managing business process groups

Overview

Business Process groups in the Custom Logging type of Business Activity Monitoring (BAM) let you organize related business processes under a shared hierarchy. A group can contain multiple business processes and sub-groups, giving you a flexible structure to reflect how your enterprise workloads are organized.

For the Data Queries (Pull Model) equivalent, see Managing business process groups (Pull Model).

Business value

Organizing business processes into groups reduces the overhead of managing large BAM deployments. You can monitor, track, and view health status across an entire group of processes in a single view — instead of navigating to each process individually.

Prerequisites

Required permissions

How it works

Each Business Process group in the Custom Logging type has an overview panel with four tabs: Overview, Tracking, Dashboards, and Monitoring. These tabs aggregate data from all the business processes within that group, giving you a consolidated view of its operational state.

The overview panel supports two viewing modes:

• View All Children — displays every business process within the group, including those in nested sub-groups.
• View Direct Children — displays only the business processes that are immediate members of the selected group.

The health status of a group is derived from incidents raised by all monitor types across its processes in the past 24 hours. Manually closing all active incidents within that period resets the group's status to Healthy.

Overview tab

The Overview tab lists all available business processes within the selected group. You can filter the list by monitoring status to quickly identify processes that need attention.

Tracking tab

The Tracking tab displays transaction instances for all business processes within the group. You can save and manage the queries used for tracking to reuse them across sessions.

Dashboard tab

The Dashboard tab lets you create and configure customizable widgets based on queries. A group can have multiple dashboards. Each dashboard consists of widget types you can arrange and configure to suit your monitoring needs.

Monitoring tab

The Monitoring tab consolidates monitoring data from all processes in the group. It has three sections:

• Incidents — alert details from all business processes in the selected group.
• Duration Monitoring — duration monitoring details for all processes in the group.
• Query Monitoring — query monitoring details for queries saved in the Tracking tab.

Health indicator

The health status of a Business Process group reflects incidents from all monitor types for the past 24 hours. Manually closing all active incidents within this period updates the group's status to Healthy.

Steps

Use the following steps to add, edit, move, and delete Business Process groups in the Custom Logging type. Navigate to Business Activity Monitoring and select the relevant group node from the tree view to get started.

Add a group

Adding a group creates a new container in the tree view where you can place related business processes.

1. Click the Context menu ( ⋮ ) next to the parent group in the tree view.
2. Select New Business Process group.
3. Enter a name for the group.
4. Click Save.

Edit a group

Editing a group lets you rename it without affecting the processes or monitoring data it contains.

1. Click the Context menu ( ⋮ ) next to the group in the tree view.
2. Select Edit.
3. Update the name.
4. Click Update.

Enable or disable monitoring for a group

Enabling or disabling monitoring at the group level affects all business processes within the group simultaneously.

1. Click the Context menu ( ⋮ ) next to the group in the tree view.
2. Select Enable monitoring or Disable monitoring.

Move a group

Moving a group restructures it under a new parent in the hierarchy. The business processes and their data move with the group, but the group's access permissions are replaced by those of the destination group.

1. Click the Context menu ( ⋮ ) next to the group you want to move in the tree view.
2. Select Move.
3. Choose the destination group.
4. Click Move to confirm.

Access policy impact

During the move, the user and service principal access policies from the source group are replaced by those of the destination group. Any custom role assignments, inherited permissions, or explicit access controls associated with the source group no longer apply.

Delete a group

Deleting a group permanently removes it and all of its business processes and data.

1. Click the Context menu ( ⋮ ) next to the group in the tree view.
2. Select Delete.
3. Click Delete in the confirmation dialog.

Limitations

• Moving a group replaces its source access policies with the destination group's policies. Access cannot be reverted after the move.
• Deleting a Business Process group deletes all contained business processes and their data permanently.
• The Move group operation is available in the Custom Logging type only. It is not available in the Data Queries (Pull Model) type.

Troubleshooting

1. Group is not visible in the tree view after creation
   Cause: The group may have been created under a different parent than expected.
   Fix: Refresh the tree view and check the root level and parent groups for the new group.

2. Move operation is unavailable
   Cause: The group may not have the required permissions, or there is no valid destination group.
   Fix: Verify that at least one other group exists as a destination. Confirm you have Manage permissions on the source group.

3. Health status does not reset to Healthy after closing incidents
   Cause: One or more incidents from the past 24 hours may still be open across nested sub-groups.
   Fix: Switch to View All Children mode and check every nested process for open incidents. Close any remaining incidents.

4. Delete confirmation dialog does not appear
   Cause: A browser extension or popup blocker may be interfering.
   Fix: Disable popup blockers for the Turbo360 portal and retry.

5. Group dashboard widgets show no data after moving the group
   Cause: Dashboard queries saved before the move may reference processes that are no longer accessible under the new access policy.
   Fix: Review and reconfigure dashboard queries after the move to ensure they reference accessible processes.

Related articles

• What is a business process?
• Managing business processes
• Managing business process groups (Pull Model)
• Storage management
• Global property management