Managing Business Process groups

Introduction

Business Process Groups can be created to organize a collection of Business Processes related to an enterprise for better management.

A Business Process group can contain multiple business processes and sub-groups.

Group management

Add a group

1. Click Actions dropdown -> New Business Process group in the homepage (or) Select New Business Process group in the root Business Process group context menu from the tree view
2. Enter a name to the group
3. Click Save

Edit a group

1. Click Edit option in the context menu of the desired group from the tree view
2. The name of the Business Process group can be updated
3. Click Update

Move a group

When a Business Process group is moved from a source group to a destination group, it is restructured under a new hierarchy. While the associated cost data and resource links remain intact, the group's access permissions are replaced by those defined in the destination group.

To move a Business Process group from a source group to a destination group, follow these steps:

1. In the tree view, click the three-dot icon next to the group node to be moved.
2. Select Move from the menu.
   
3. Choose the destination group where the selected Business Process group should be moved.
4. Click the Move button to confirm the action.

Access policy impact

During the move:

• The user and service principal access policies defined in the source group are overridden by those configured in the destination group.

• Any custom role assignments, inherited permissions, or explicit access controls associated with the source group will no longer apply.

Delete a group

1. Click Delete option in the context menu of the desired group from the tree view
2. Click Delete in the confirmation box

Business Process Group Overview

A Business Group overview has four sections: Overview, Tracking, Dashboard, and Monitoring, each of which contains information about its business process within the group(s).

Business Process Groups

Overview

The Overview section of the Business Process Group displays a list of all the available Business Processes within the selected group that can be filtered based on its monitoring status.

Tracking

Tracking of Business Process Groups contains transaction instances of the Business Processes within that group where the query used for tracking can be saved and managed.

Dashboards

Dashboards of Business Process Groups can be used to create customizable widgets based on queries. Business Process Groups can have multiple dashboards.

Each dashboard consists of different types of customizable widgets that can be configured and arranged as per the user's need.

Monitoring

Monitoring of Business Process Groups has three sections:

• Incidents- It holds the alert details of all the Business processes within the selected Business Process Group.

• Duration Monitoring: This holds the duration monitoring details of all the Business processes within a group.

• Query Monitoring: This holds the Query monitoring details of those queries saved under the tracking section of that Business group.
  

Business Process Groups Overview provides two viewing modes:

• View All Children - When this mode is selected, all the Business Processes within a Business Group are shown, including immediate child groups and sub-groups within those groups.

• View Direct Children - When this mode is selected, only the immediate child business processes available within a Business Group are displayed.

Health indicator

The health status of a Business Process group is based on incidents from all types of monitors for the past 24 hours.

Manually closing all active incidents within this period will update the Business Process group's status to healthy.

Below is an illustration showing the health status of a Business process group changing to healthy after closing all active incidents from the past 24 hours: