Without Business Activity Monitoring, the solution's support path has no option for user self-service. Business users and first-line support have no visibility into what is happening with their transactions.
By publishing business events from the Logic Apps to Turbo360 Business Activity Monitoring, you can expose transaction-level visibility to users who don't have access to Azure.
This allows level 1 support users and business users to see the business transactions that are executing, track their progress, and resolve common issues without escalation — providing a self-service experience that significantly improves satisfaction with the solution.
