Without Business Activity Monitoring, the solution's support path has no option for user self-service. Business users and first-line support have no visibility into what is happening with their pipeline runs.
By publishing business events from the Azure Data Factory pipeline to Turbo360 Business Activity Monitoring, you can expose transaction-level visibility to users who don't have access to Azure.
This allows level 1 support users and business users to see the pipeline transactions that are executing, track their progress, and resolve common issues without escalation — providing a self-service experience that significantly improves satisfaction with the solution.
