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    Notification channels
    • 13 Nov 2025
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    Contents

    Notification channels

    • Updated on 13 Nov 2025
    • 2 Minutes to read
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    Article summary

    Introduction

    With the support of a function called Notification channel, Turbo360 offers a forum for users to stay connected with their monitoring operation of Azure resources and services.

    Notification channel is a pathway or portal through which the user can receive alerts and warnings from their configured Azure services while performing monitoring activity in Turbo360 based on the configuration of the monitor.

    Need for integration of notification services

    • In most cases, sending updates to an email inbox might get unnoticed.

    • Since email notification is no longer the only choice, there are many other notification channels available that allow users to receive updates and notifications on a regular basis.

    • Turbo360 gives several choices to users for selecting the notification channel that best suits their needs.

    Configuring a Notification channel

    1. Users can configure a Notification channel in their Turbo360 account by navigating to Settings -> Notification channels.

    2. Press the Add notification channel button to begin configuring a Notification channel.

    The Add notification channel blade with a list of Notification channels will be displayed as follows:

    The Configure button is also available when there is no Notification channel configured.

    1.png

    1. Choose the required Notification channel and set it up by providing the necessary information for the Notification channel.

    Available Notification channels

    For a more enhanced version of communication with the user about Azure resource monitoring, Turbo360 provides about 9 Notification channels.

    The list of available Notification channels includes:

    Channel

    Summary

    Common Use cases

    Azure Monitor

    Log an event in a log analytics workspace in response to a notification

    • Log events so they fall into your existing log ingestion into other 3rd party systems

    Azure DevOps

    Create a work item in Azure DevOps

    • Log a work item when your application is unhealthy

    • Create a task to assign to a user to implement a cost optimization change via terraform or bicep

    Jira

    Create a work item in Jira

    • Log a work item when your application is unhealthy

    • Create a task to assign to a user to implement a cost optimization change via terraform or bicep

    Microsoft Teams

    Send a message to a channel in microsoft teams

    • Inform users in teams of a notification

    Opsgenie

    Create an incident or alert in OpsGenie

    • Create an alert when your application is unhealthy

    Pager Duty

    SMS to users when there is a notification

    • SMS if your application is unhealthy of your costs are going off the rails

    ServiceNow

    Log a ticket in service now when there is a notification

    • Log a ticket when your application is unhealthy

    • Log a ticket when costs increase

    • Log a ticket to assign a task for someone to optimize a resource

    Slack

    Log a message in slack when there is a notification

    • Log a message when your application is unhealthy

    • Log a message when costs increase

    SMTP

    This is the most popular channel to log a ticket in your helpdesk system via SMTP in response to a notification

    • Send an email when your application is unhealthy

    • Send an email when costs increase

    Twilio

    SMS to users when there is a notification

    • Send an sms when your application is unhealthy

    WebHook

    Send a message to a custom integration to integrate into some other system or process as response to a notification

    • Trigger an API when your application is unhealthy

    User access policy

    Turbo360 restricts notification service management to the Account Owner by default. However, flexibility is available - Account Owners can create a custom role within any accessible module and assign it to team members who need to manage notification channels.

    The role must include the Manage notification channels permission turned on. Once granted, users can manage notification channels globally, even if their permission is scoped to a specific group or child node.

    The image below demonstrates role creation with the Manage notification channels permission enabled in the Cost Analyzer module.

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