Partner accounts overview

Overview

Turbo360 provides a structured Partner Account Management model that allows partners to manage multiple customer environments from a single control hub. The model organises accounts into a clear parent–child hierarchy: a Management account sits at the top, with one or more Managed accounts beneath it.

Each Managed account represents an isolated customer environment. The Management account provides unified visibility across all of them, including license usage, user access, and operational status.

Business value

Partners managing multiple customers benefit from a consolidated operations view without switching between separate systems. The model reduces overhead, enforces isolation between customer environments, and scales across regions, business units, or team structures through support for multiple Management accounts.

Prerequisites

• Your Turbo360 account must be converted to a Management account by the Turbo360 team before partner management capabilities are available.
• You must have administrative access to the Management account.

Dependencies

• Management account activation by the Turbo360 team is required before Managed accounts can be created.
• Database provisioning completes asynchronously after a Managed account is created. Switching to the new account is restricted until provisioning is complete.

How it works

The partner account model uses a parent–child hierarchy built around two account types:

• Management account: the Partner's central control hub. Created by the Turbo360 team upon request. From the Management account, partners can view all associated Managed accounts, monitor license usage across the portfolio, manage users, and create new accounts.

• Managed account: represents a single customer environment. Each Managed account is isolated and secure. Partners access Managed accounts by switching from the Management account context.

The Actions menu on the Manage accounts screen provides operations at both levels:

• For a Management account: view consolidated license usage across all Managed accounts, apply roles to child accounts, and review cost import health per subscription.
• For a Managed account: switch to the account, review its license usage, and view its users and roles.

The Manage accounts screen also surfaces at-a-glance health information through summary tiles at the top of the page: total account count, cost import health (number of healthy imports out of configured accounts), and cost usage for the current month across all accounts.

Turbo360 also supports a multi-parent structure where a partner operates more than one Management account. This is useful for organising customer portfolios by region, business unit, or team ownership, or for maintaining environments outside the partner hierarchy entirely.

Steps

Use the following steps to view, manage, and create accounts from the Manage accounts screen.

View and manage accounts

Use this procedure to switch into a customer environment or review its users and roles.

1. Sign in to your Turbo360 Management account.
2. Navigate to the Manage accounts screen.
3. Locate the Managed account in the accounts table.
4. Select ... (Actions menu) next to the account and choose one of the following:
   • Switch: switches to the selected Managed account.
   • Usage: opens the license usage details for the account.
   • Users & roles: opens the Users & roles panel for the account, where you can view users (with their type, product permissions, and status) and review any custom roles assigned to the account.

View consolidated license usage

Use this procedure to review aggregate consumption across your entire managed portfolio.

1. From the Manage accounts screen, select ... (Actions menu) for the Management account.
2. Select Consolidated usage.
3. Review the consolidated license usage across all Managed accounts.
4. Drill down into individual Managed accounts to view per-account consumption.

Review cost import health

Use this procedure to check the health of cost import connections and client secret status for a Management account.

1. From the Manage accounts screen, select ... (Actions menu) for the Management account.
2. Select Cost import health.
3. Review the summary tiles: total subscriptions, client secrets status, last synced time, and next scheduled run.
4. In the subscriptions table, check each subscription's service principal, health status, last synced timestamp, and client secret expiry status.

Apply roles to child accounts

Use this procedure to push one or more custom roles defined in the Management account down to selected child accounts, making role provisioning consistent across your portfolio.

1. From the Manage accounts screen, select ... (Actions menu) for the Management account.
2. Select Apply roles.
3. In the Apply roles to child accounts dialog, the Select roles step displays all custom roles owned by the Management account, grouped by module. Each row shows the role name, the number of child accounts already assigned this role, and a View link to inspect the role's permissions.
4. Select the checkboxes next to the roles you want to apply.
5. Select Next.
6. In the Select accounts step, choose the child accounts to receive the selected roles.
7. Confirm to apply.

Create a new account

Use this procedure to provision a new Management or Managed account within your partner hierarchy.

1. From the Manage accounts screen, select + Create account in the top-right corner.
2. Enter an Account name.
3. Select the Account type: Management (Parent) or Managed (Child). The form fields change based on your selection:
   • Management (Parent): enter the Contact Email Id for the account.
   • Managed (Child): optionally select one or more Custom roles to apply to the new account at creation. Available roles are listed by module and can be previewed with the View link. If no custom role is selected, the account starts with the built-in roles only.
4. Select + Create account.

Configuration

The accounts table supports customisable column visibility. Select the column picker icon in the table header to show or hide the Role & License, Last logged in user, Cost usage, and Cost imports columns.

To copy an account ID, hover over the account name in the table. The account's UUID appears as a tooltip with a copy button.

Permission behavior

With Management account access: You can create Management and Managed accounts, view consolidated license usage, review cost import health, apply roles to child accounts, manage users across accounts, and switch between Managed accounts. On the Manage accounts screen, Management accounts and Managed accounts appear in separate sections.

Without Management account access: You can access the Manage accounts screen and create accounts. Partner management capabilities are not available until the Turbo360 team activates the Management account.

Example scenario

A partner manages 15 customer Azure environments across two regions. They operate two Management accounts: one for the EMEA portfolio and one for the APAC portfolio, each with their own set of Managed accounts. From each Management account, the partner's operations team monitors license consumption and switches into individual customer environments as needed without maintaining separate Turbo360 logins for each. When a new custom role is defined at the Management account level, the team uses Apply roles to push it to all relevant child accounts in one step.

Limitations

• Partner Account Management model is available only in Turbo360 SaaS application. This model is not supported in Private Hosting instances.
• Management account activation requires manual intervention by the Turbo360 team. Self-service conversion is not available.
• Switching to a newly created Managed account is blocked until database provisioning completes.
• Only custom roles defined in the Management account can be applied to child accounts using Apply roles. Built-in roles are not listed.

Troubleshooting

1. Cannot switch to a Managed account after creation
   Cause: Database provisioning for the new account has not completed.
   Fix: Wait for provisioning to finish. Refresh the Manage accounts screen and retry switching.

2. Manage accounts screen is visible but the Partner management capabilities are not available
   Cause: The account has not been converted to a Management account by the Turbo360 team.
   Fix: Contact Turbo360 support to request Management account activation.

3. License usage data is not showing for a Managed account
   Cause: The Managed account may have no active usage, or data may not have synced yet.
   Fix: Confirm the account has active users and resources. Allow time for usage data to sync and refresh the screen.

4. Consolidated license usage does not reflect recent changes
   Cause: Usage data aggregation may have a sync delay.
   Fix: Refresh the Manage accounts screen. If the discrepancy persists, contact Turbo360 support.

5. Apply roles dialog shows no roles
   Cause: The Management account has no custom roles defined. Built-in roles do not appear in the Apply roles dialog.
   Fix: Create at least one custom role in the Management account before using Apply roles.

FAQs

1. Who enables the Management account?
   The Turbo360 team converts a Partner's existing account into a Management account. Contact Turbo360 support to initiate this process.

2. Can a Managed account be moved to a different Management account?
   No. You cannot move a managed account to a different Management account.

3. Is there a limit to how many Management accounts a partner can have?
   There is no limit. Multiple Management accounts are supported to accommodate scale by region, business unit, or team.

4. Can I apply a role to only some child accounts?
   Yes. In the Apply roles dialog, the Select accounts step lets you choose exactly which child accounts receive the selected roles.

Related articles

• Partner API configuration
• Licensing and subscription management