Private Hosting Troubleshooting

This page will provide some tips to help troubleshoot a private hosting installation setup.

Ping Resources from Installation Virtual Machine

If you have deployed Turbo360 then connected it to a virtual network on Azure via private endpoints and vnet integration, sometimes customers may have incorrect DNS settings for the PaaS resources.  You can run the below script from the installation virtual machine and it will help you to identify if all of the resources can be connected to.  

function Test-MyConnection([string] $endpoint, [int] $port, [string] $expectedStartIpAddress){

    Write-Host ""
    Write-Host "Testing Connection"
    Write-Host "`tEndpoint: " $endpoint
    Write-Host "`tPort: " $port
    
    $pingResult = Test-NetConnection -ComputerName $endpoint -Port $port
    
    # Assert that the endpoint is reachable
    if($pingResult.TcpTestSucceeded -eq $true){
        Write-Host "`t`t[+] Connection Succeeded" -ForegroundColor Green

        if($pingResult.RemoteAddress.ToString().StartsWith($expectedStartIpAddress)){
            Write-Host "`t`t[+] Response IP address Succeeded" -ForegroundColor Green
        }
        else {
            Write-Host "`t`t[-] Response IP address Failed" -ForegroundColor Red
            Write-Host "`t`t`tResponse IP address is: " $pingResult.RemoteAddress.ToString()
        } 
    }
    else {
        Write-Host "`t`t[-] Connection Failed" -ForegroundColor Red
    }    
}

# Please update the below resource names to the correct ones for your environment
$storageAccountName = "mst360strpoc.blob.core.windows.net"
$sqlServerName = "ms-t360-sql-svr-poc.database.windows.net"
$processorFunctionApp = "ms-t360-func-processor-poc.azurewebsites.net"
$docGenFunctionApp = "ms-t360-func-docgen-poc.azurewebsites.net"
$chartGenFunctionApp = "ms-t360-func-chartgen-poc.azurewebsites.net"
$webAppFunctionApp = "ms-t360-webapp-poc.azurewebsites.net"

# If you would like to validate the ip addresses for the responses come from 
$expectedStartIpAddress = "10.59" #I will test the response ip address is a local one on the vnet

Test-MyConnection -endpoint $storageAccountName -port 443 -expectedStartIpAddress $expectedStartIpAddress
Test-MyConnection -endpoint $sqlServerName -port 443 -expectedStartIpAddress $expectedStartIpAddress
Test-MyConnection -endpoint $processorFunctionApp -port 443 -expectedStartIpAddress $expectedStartIpAddress
Test-MyConnection -endpoint $docGenFunctionApp -port 443 -expectedStartIpAddress $expectedStartIpAddress
Test-MyConnection -endpoint $chartGenFunctionApp -port 443 -expectedStartIpAddress $expectedStartIpAddress
Test-MyConnection -endpoint $webAppFunctionApp -port 443 -expectedStartIpAddress $expectedStartIpAddress