--- title: "Report and pricing issues" slug: "report-and-pricing-issues-in-tenant-manager" updated: 2026-11-02T06:53:54Z published: 2026-11-02T06:53:54Z canonical: "docs.turbo360.com/report-and-pricing-issues-in-tenant-manager" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.turbo360.com/llms.txt > Use this file to discover all available pages before exploring further. # Report and pricing issues ## Overview This article collects the problems people meet when a report does not arrive or does not look as expected, and when a cost figure shows a dash, NA, or an amount that looks too low, and how to fix them. Each item names the message or behavior you see, the cause, and the fix. ### Business value Reports and savings figures are only useful when they are complete and priced. Finding the cause of a missing report or price here gets the numbers back without a support request. ## How it works Reports use the data from the last sync, and a report run for a tenant whose connection is disconnected or whose sync is failing is abandoned. Prices come from a Microsoft Customer Agreement billing account or from a custom price you set in the Global price catalog. Many problems trace back to a sync that needs fixing or a license that has no price. For default values and fixed rules, see [Limits and defaults](https://docs.turbo360.com/docs/limits-and-defaults-in-tenant-manager). ## Troubleshooting ### Reports These problems appear when a report does not arrive or does not look as expected. For more, see [Reports in Tenant Manager](https://docs.turbo360.com/docs/reports-in-tenant-manager). 1. **Generate now is disabled, or the switch of a report is unavailable.** Cause: Generate now is disabled when the report is switched off, it has no notification channel or recipient email address, you do not have **Manage** on Reports, or a run is already queued or running. Read the tooltip on Generate now to see which one applies. - "Enable report generation to generate this report" means the report is switched off. Fix: Turn the switch on first. - "Select a notification channel or enter a recipient email address in Configure first" means the report has no channel or recipient. Fix: Open **Configure** and add one. - "You are not authorized to perform this operation" means you do not have **Manage** on Reports. Fix: Ask for **Manage** on Reports. - A run is already queued or running. Fix: Wait for the current run to finish in Generation history. - The switch of a report is unavailable, and its tooltip reads "Configure this report first. Choose a notification channel or a recipient email address, then enable it." This happens until the report is configured with a channel or, on SaaS, a recipient. It applies to a report that was never configured whether or not a default recipient is set. On private hosting, the tooltip reads "Configure this report first. Choose a notification channel, then enable it." Fix: Open **Configure**, enter a recipient (SaaS) or select a channel, select **Save**, and then switch the report on. 2. **A report is missing, abandoned, or incomplete.** Cause: Three different situations. Find your case below. - A warning note about a failed sync above the grid means the last sync of the tenant failed or logged an issue, so reports on the tenant are abandoned until a sync finishes without issues. Fix: Follow the note. Wait and select **Sync**, or update the client secret in **Edit tenant** and then select **Sync**. - A run shows Abandoned when the tenant's connection was disconnected or its sync was failing when the report ran, so there was no current data to report. A run that is Abandoned or Failed has no file. Fix: Fix the connection or sync, and then select **Generate now**. - A run shows Succeeded with issues, or the File column shows Not stored, when a destination could not be reached or the file could not be saved for download. Fix: Hover over the **Status** badge to read the issues, and select **View details** in the **Notifications** column to see which destination failed. When the file is **Not stored**, the message is still sent, but it has no **Download report** link. If a destination shows that its channel was deleted or refused the message, select a working channel in **Configure** or check the channel's settings under Settings > Notification channels. 3. **The report shows more inactive users than I expect.** Cause: The tenant has no Entra ID P1, so last activity comes from Microsoft 365 usage reports that record only email, Teams, SharePoint, and OneDrive use and can miss activity. Fix: Check the user in Explore users before you ask for a removal. ### Prices and costs These problems appear when a figure shows a dash, NA, or an amount that looks too low. For more, see [Global price catalog](https://docs.turbo360.com/docs/global-price-catalog-in-tenant-manager). 1. **A price figure shows a dash or "NA", a report summary shows licenses not priced, or a catalog cost looks too low.** Cause: Tenant Manager has no seat price for the license. Prices come from a Microsoft Customer Agreement billing account or from a custom price. Billed prices exist only for tenants on a Microsoft Customer Agreement. Licenses that are billed another way, for example as partner benefits or through a partner, have no billed price. This shows up in three ways: Fix: Set a custom price in the Global price catalog so that every tenant is priced, or connect a billing account that Tenant Manager can read. After you set a custom price, generate the report again. - Annual savings, Monthly savings, or Unit price shows a dash or "NA" when Tenant Manager has no seat price for the license. - A report summary shows licenses not priced when Tenant Manager found no price for those licenses, and no custom price is set. - The costs on a catalog row look too low when some of the tenants that hold the license have no price. The warning in the **Tenants** cell names them. 2. **The Billing type badge says No billing access, or the pencil in the Global price catalog is disabled.** Cause: The connection to the tenant has no billing role. Or you are not the Turbo360 account owner or a module owner, so the pencil is disabled. An Owner role limited to a tenant group or a single tenant does not count. Fix: Ask your Microsoft Entra administrator to grant the Billing account reader role on the billing account. For the disabled pencil, ask the Turbo360 account owner or a module owner to set the price, or to change your role. ## Related articles - [Reports in Tenant Manager](https://docs.turbo360.com/docs/reports-in-tenant-manager) - [User report](https://docs.turbo360.com/docs/user-report-in-tenant-manager) - [License report](https://docs.turbo360.com/docs/license-report-in-tenant-manager) - [Cost report](https://docs.turbo360.com/docs/cost-report-in-tenant-manager) - [Global price catalog](https://docs.turbo360.com/docs/global-price-catalog-in-tenant-manager) - [Licenses and costs FAQs](https://docs.turbo360.com/docs/licenses-and-costs-faqs-in-tenant-manager) - [Scheduling your first report](https://docs.turbo360.com/docs/scheduling-your-first-report-in-tenant-manager)