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View transaction details

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Overview

Business Activity Monitoring (BAM) allows you to view transaction instance details directly from the Tracking page in the Data Queries (Pull Model) type. The only action available for the Pull Model is View transaction details — all other actions available in the Push Model (Custom Logging type) are not supported.

Business value

Viewing transaction details from within BAM lets you inspect the full instance record — including queried stage data, correlation properties, and execution status — without switching to the underlying Azure data source. This reduces the time needed to investigate and triage transaction issues during an incident.

Prerequisites

Required permissions

Action Required permission
View transaction details View transaction instance

How it works

Navigate to Business Activity Monitoring > Tracking to access transaction instances. Click the Actions menu next to any instance to see the available operations. The only action available for the Data Queries type is:

  • View transaction details — opens the full detail view for the selected instance.

Actions available in the Push Model — such as Ignore, Update transaction, Mark favorite, Assign for reprocessing, and Assign user — are not available in the Pull Model.

Steps

The following steps cover the action available on transaction instances in the Data Queries type. Navigate to Business Activity Monitoring > Tracking to begin.

View transaction details

Viewing transaction details opens the full instance record, showing all queried stage data, correlation properties, and execution status returned from the configured data source.

  1. Click the Actions menu next to the transaction instance.
  2. Select View transaction details.

Limitations

  • The only action available in the Data Queries type is View transaction details. Actions such as Ignore, Update transaction, Mark favorite, Assign for reprocessing, and Assign user are not available for the Pull Model.
  • Transaction data reflects what is returned by the configured data source query. Stage status editing is not supported.

Troubleshooting

  1. Actions menu does not show View transaction details
    Cause: Your role does not include the View transaction instance permission.
    Fix: Contact your BAM owner to confirm your role includes the View transaction instance permission.

  2. View transaction details opens but the instance data is empty
    Cause: The transaction's configured data source query returned no results for this instance, or the data source connection is unavailable.
    Fix: Verify the data source connection and confirm the transaction's configured query is returning data correctly.

  3. Actions menu shows no options at all
    Cause: The signed-in user does not have any transaction instance permissions assigned.
    Fix: Contact your BAM owner to assign at least the View transaction instance permission to your role.

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