Twilio

Twilio

• Twilio is a cutting-edge communication API that programmers use to establish communications. Throughout the customer experience, Twilio can be used to deliver SMS, WhatsApp, voice, video, emails, and even IoT.
• Twilio in Turbo360 enables users to get calls or SMS notifications regarding major infractions, reducing action delays and allowing for more informed action.

How to configure Twilio

1. Provide a Friendly name to the Twilio notification channel
2. Provide Account SID and Auth Token generated from your Twilio account
3. Click Validate. Once Validation is successful, a list of From Number and To Number that are available will be displayed
4. Choose the desired From number and To number.
5. Select the Notification Type
6. Click Validate. A sample notification will be sent to the provided To Number based on the selected Notification type to verify that the credentials are valid.
7. Once the validation is successful, you can use the Save option to complete the integration of your Twilio service with your Turbo360 account.