License management

Overview

License management in Turbo360 covers activating, upgrading, and monitoring licenses for your private hosted instance. Every private instance must have an active license to operate. Turbo360 offers two license types: Trial and Commercial.

Business value

Activating the correct license is the most important step after deploying a Turbo360 private instance. Understanding license consumption thresholds and module-specific limits prevents unexpected access restrictions and allows you to plan license upgrades before critical limits are reached.

How it works

Turbo360 licenses are issued as a license file with the .t360lic extension. The Account owner imports the file in Settings > General settings, using Activate on the License details card. The application shows this role as Administrator. Turbo360 checks the file inside your instance, so activation does not need an internet connection. Once imported, the license governs access to the instance and tracks consumption across modules. License consumption is governed by the quantity of purchased module units and the Azure cost limit specified in your license.

License types

• Trial: enables you to run a Turbo360 private instance in trial mode with access to all features until the expiry date in the file. A Trial license lasts 15 days by default. Contact support@turbo360.com to extend it. A Trial file is not tied to one App Service, so the same file works on any number of App Services. Importing the same Trial file again does not extend the trial.
• Commercial: a paid license that allows continued use of Turbo360 after a successful trial. A Commercial file is valid until the expiry date in the file and works only on the App Service it was issued for.

License file and expiry

• One App Service per Commercial license. The file is tied to the name of the App Service that hosts your Turbo360 web app. If the name of the App Service differs, Turbo360 rejects the file with the message "This license was generated for a different instance." If you rename the App Service or move the instance, request a new file.
• Expiry at the end of the day, UTC. The expiry date in the file is the last valid day. The license stays valid until 00:00 UTC on the next day. Turbo360 keeps checking the date while it runs, so a license that expires during the day becomes invalid without a restart.
• One license at a time. Importing a file replaces the license that was there before.

Consumption thresholds

At 100% consumption, a warning popup appears within the first 5 days of the upcoming month for the Business Applications and Azure Documenter modules. From the 6th day onwards, access to the affected module is fully restricted.

To check your current usage at any time, open Settings > License consumption.

Monthly reset

The following consumption counters reset at the start of each month:

Module-specific behavior at 100% consumption

Business Applications: You retain access to the Business Applications module even when both the Azure resource limit and the Automated Task limit reach 100%. Beyond this threshold, access to the Automated Tasks section for all existing Business Applications is fully blocked.

Azure Documenter: You retain access to Azure Documenter even when the document generation count reaches 100%. However, you cannot add new document configurations or initiate further document generation.

Tenant Manager: Tenant Manager is available only when your license file includes it. If your license file doesn't include Tenant Manager, request a new file to use the module. The Tenant Manager user limit is shown on the License consumption page, and with a Commercial license you can configure an alert for it (see License consumption and alerts). Nothing is blocked when you reach the limit. If you need more users, upgrade your license.

Steps

Use the following steps to request, activate, and upgrade licenses for your Turbo360 private instance. Open your Turbo360 private instance to get started.

Request a license file

Requesting a license file starts the issuance of the .t360lic file required for activation.

1. To buy a commercial license, contact the Turbo360 licensing team at support@turbo360.com.
2. Request the .t360lic file from support@turbo360.com. For a Commercial license, give the name of the App Service that hosts your Turbo360 web app. The file is tied to that name. The License activation dialog shows this name as the Instance fingerprint, so you can copy it from there. To open the dialog, see Activate a license.

Activate a license

Activating a license enables the Turbo360 private instance to operate under the terms of the issued file. Only the Account owner can activate a license. The application shows this role as Administrator.

1. Open your Turbo360 private instance and sign in as the Account owner.
2. Go to Settings > General settings.
3. On the License details card, click Activate.
4. In the License activation dialog, under Import license file (.t360lic), click Browse and select the file, or drag and drop it. Then click Activate. If you don't have a file yet, copy the Instance fingerprint from this dialog and send it with your request. See Request a license file.
5. On the License details card, confirm the License ID, License Tier, Available Products, Expiry Date, and Bound instance.

If the import fails, the application shows a License activation Failed notice. See Troubleshooting.

Upgrade from trial to commercial license

Upgrading from a trial to a commercial license replaces the time-limited trial with a paid license, restoring full access without interruption.

Only the Account owner can perform this upgrade.

1. Request the Commercial .t360lic file. See Request a license file.
2. Import the Commercial file in Settings > General settings, using Activate on the License details card. It replaces the Trial license, so you don't need to deactivate the Trial license first.
3. Confirm the License Tier and the Expiry Date on the License details card.

Get a license file before you upgrade from an earlier version

Turbo360 does not use an Order Number and License Code. Every instance needs a .t360lic file. See the Upgrade article if you are moving from an earlier version.

1. Before you start the upgrade, request the file. See Request a license file.
2. Run the upgrade. The installer shows the License upgrade required notice. Acknowledge it to continue.
3. Import the file. See Activate a license.

For the full upgrade procedure, see Upgrade.

Troubleshooting

1. The license file is rejected on import
   Cause: The import dialog shows a License activation Failed notice. The message tells you why:

   • "This license file is invalid or has been tampered with." The file was changed after it was issued.
   • "This license file has expired." The expiry date in the file has passed.
   • "This license was generated for a different instance." The App Service name differs from the one the file was issued for.
   • "This license file could not be read." The file is damaged or incomplete.
   • "This license could not be activated." The import failed for another reason.

   Fix: If the App Service was renamed or moved, request a new file for the current name. The expired-license page shows the name the file must be tied to. If the file has expired, request a new file. Otherwise, use the original file exactly as you received it. If the problem continues, contact support@turbo360.com.

2. Access to a module is restricted unexpectedly
   Cause: The license consumption limit for that module has reached 100% and the 5-day grace period has expired.
   Fix: Check the current consumption on the License consumption page. Contact the Turbo360 licensing team at support@turbo360.com to upgrade your license limits.

3. The portal shows License Expired! or Activate your license!
   Cause: License Expired! appears only when the expiry date in the file has passed. Every other invalid state shows Activate your license!. This includes an instance with no .t360lic file imported yet, a file for a different App Service, and an invalid file.
   Fix: Request a new file from support@turbo360.com. The Account owner can still open Settings while this page is shown, so you can import the new file in General settings using Activate on the License details card.

4. Consumption counters have not reset at the start of the month
   Cause: The reset may be delayed by a few hours depending on time zone and processing time.
   Fix: Wait up to 24 hours after the first of the month. If counters have still not reset, contact Turbo360 support.

5. The option to activate a license is not visible in the application
   Cause: The signed-in user is not the Account owner, which is required to manage the license.
   Fix: Sign in as the Account owner, which the application shows as Administrator, or ask the Account owner to import the file.

FAQs

1. What is the difference between a Trial and a Commercial license?
   A Trial license gives full feature access until the expiry date in the file, and the same file works on any number of App Services. A Commercial license is a paid license tied to one App Service and valid until the expiry date in the file.

2. Can I activate a commercial license before my trial expires?
   Yes. Import the Commercial file in Settings > General settings, using Activate on the License details card. It replaces the Trial license and access continues without interruption.

3. What happens when I exceed 100% consumption for a module?
   For Business Applications and Azure Documenter, a warning popup appears within the first 5 days of the upcoming month; access is fully restricted from the 6th day onwards. For Business Activity Monitoring, access is temporarily restricted until the event count resets at the start of the next month. Tenant Manager shows its user limit and alerts you, but nothing is blocked.

4. Can I use one Commercial license file on more than one App Service?
   No. A Commercial file works only on the App Service it was issued for. Trial files have no such restriction.

5. When does my license expire?
   At the end of the expiry date in the file, UTC. The license stays valid until 00:00 UTC on the next day.

6. Do the Order Number and License Code from an earlier version still work?
   No. Turbo360 does not use an Order Number and License Code. An instance needs a .t360lic file. Request it before you import it. See Upgrade for the upgrade steps.

Related articles

• Best practices
• Upgrade
• License consumption and alerts